We are family-owned.
We believe our clients become part of our family because we understand the care and dedication needed to build trust together. We all have experience caring for loved ones dear to our hearts and have known the pain, struggle, and stress that come along with searching for care for the first time or dealing with multiple bad experiences from your previous agencies.
Our owner, Dedee Northway, started this agency in 2021 to stand out from other agencies that treat families like a number. She wanted to be known for putting service first and providing exceptional care to those who need it most. With a heart to serve and compassion for every family, we believe Brightbridge Homecare will always represent transparency, respect, reliability, integrity, accountability, and compassion under Dedee’s leadership. No matter the issue, roadblock, or question, you can count on our family to ensure you are well cared for, educated, and advocated for.
In 2023, Raven Richardson, Dedee Northway’s daughter, joined the company as general manager. With a background in marketing, web development, and social media, she elevated Brightbridge’s overall experience and warmth. Raven also has a naturally upbeat, positive outlook on life, so when speaking with families at different stages of the home care process, she understands the need to feel heard, seen, and respected.
Together as a family, we help to alleviate the confusion and aggravation that can come with your search and past experiences. You deserve the highest standards, and our family will always do our best to provide undeniably professional service, a straightforward and transparent process, and a positive team to encourage, uplift, and advocate for everyone in our care. Welcome to Brightbridge.
We believe home care is about people.
At our agency, we put people first because, at the end of the day, everyone’s journey is unique, and dealing with home care for yourself or someone close to you can be eye-opening and unpleasant.
We take the confusion out of our process. We always help families understand what’s happening behind the scenes and overcommunicate to prevent miscommunication. We value feedback and accountability because without them, we couldn’t strengthen our team or grow as an agency.
We will earn your trust while you are part of our family and team and under our care. Brightbridge is here to serve and will always be a serve-first, family-oriented agency.
- We take Medicaid Compliance Seriously
- We believe our clients become part of our family.
- We believe that people need care from agencies they can trust.
- Our clients and caregivers are always treated with respect
- You can trust the Brightbridge team during every part of the process.
- We are always available to answer questions and address problems
Care your family can depend on.
At Brightbridge, we promise to care for your families as if they were our own. We all understand that sometimes our loved ones need an extra hand, extra support, and extra love they may not have needed before. We care about the people we serve and will always uphold these values when speaking with families that are in need.
Trust and Transparency: We ensure our staff and caregivers uphold our values. Empathy & Compassion: We treat everyone with respect and honor their individual journeys. Communication and Understanding: Clear communication is key when a loved one needs care. We keep the process clear and answer every question along the way.
We would love to speak with you.
Your loved ones are important to you and they deserve care that meets them where they’re at. We specialize in bringing quality care to families without the stress and fear of the unknown. Give us a call and we will walk you through our BrightMatch process.
We are here to help when you are ready!
To figure out what best suits you or your family’s needs, start by considering your current situation and common circumstances. Life is always changing and throwing new things at us, so here at Brightbridge Home Care, we understand that needs shift and plans are always revised to ensure the best care. Call us at (317) 995-6261 or email us at care@brightbridgehomecare.com with questions or to learn more about care.